Quick answer
Confirm Steam Cloud has finished syncing, make a manual save, reload the same slot, and test once before touching files. Keep the original save untouched while you compare whether the issue is a single slot, a platform sync delay, or a wider game problem.
Version and source notesUpdated 2026-09-05 · Current for this version
- Updated
- 2026-09-05
- Works with
- PC Steam saves and Cloud synchronization
- What this guide covers
- Low-risk save comparison and support evidence routine
- Version notes
- Save behavior may vary by build and sync state
- Update status
- Current for this version
Recovery order
- Stop launching repeatedly so a bad sync cannot overwrite the newest copy.
- Wait for Steam Cloud to finish, then note the slot name and timestamp.
- Make one new manual save and reload it from the in-game menu.
- Test a fresh save to separate a damaged slot from a global save issue.
- Record build, store, map, slot, and exact error before contacting support.
What not to do
Do not delete the save folder, disable Cloud permanently, or install an unofficial “save fixer” before preserving a copy. A workaround that helps one player may not match your build or platform.
FAQ
Is Steam Cloud a backup?
It is a synchronization service, not a guaranteed versioned backup. Preserve a local copy before changing sync settings.
Should I start a new campaign?
Only as a comparison test. Keep the affected save and use the fresh campaign to see whether saving works globally.
Next step
Check Steam and PC details, PC platform troubleshooting, and patch known issues before reinstalling.